Customer & Business Support

MyTower

Customer & Business Support

Support management

Our dedicated support team is always a step ahead, providing ultra-fast answers to all your concerns.

Your questions are our passion, and we pride ourselves on solving complexities with clarity and ease. But that's not all! Our knowledge base will help your users with self-help resources. We believe in empowering our users to exploit the full potential of our platform.

Customer & Business Support

They trust us

Incident management
MyTower

Customer & Business Support

Incident management

When it comes to keeping your business running smoothly, we're there for you.

Our skilled and dedicated incident management team is always ready to deal with any disruption head-on. Whether it's a sudden system bug, a software incident or a security concern, we act quickly to diagnose and resolve problems, ensuring minimal downtime and maximum customer satisfaction.

Customer & Business Support

Change management

We strive to fully understand your business and embrace the ever-changing needs of our valued customers.

We take the time to understand your unique challenges and objectives, ensuring that every transformation we undertake is tailored to maximize your success. From anticipating market developments to adopting the latest technologies, we are your partners in progress. With our proactive approach and commitment to continuous improvement, you can rest assured that your business will stay ahead of the curve. 

MyTower

FOR A MORE EFFICIENT AND SUSTAINABLE SUPPLY CHAIN

Customer and business support

Keep your systems running smoothly with access to highly qualified support teams and fast response times. Whether your team needs functional, technical or commercial support, you can find the level of support that suits you best.

Multilingual support

Offer exceptional service to customers worldwide, covering English, Arabic, Spanish and French.

Commitment to service level agreements

Guaranteeing exceptional service, ultra-fast response times and an unwavering commitment to your success.

Opening hours

We can guarantee comprehensive support 24 hours a day, 7 days a week. Our team is dedicated to solving problems, optimizing functionality, and supporting you whenever you need it.

Responsive team

Requests acknowledged within the hour.

Availability

99.96% uptime guarantee, keeping your business up and running at all times.

Customer proximity

Emphasizing customer proximity through regular review meetings.

Customer & Business Support

Centralized support and communication

Our absolute commitment is to provide expert services that keep your operations running smoothly and continually improve your return on investment.

Easily track your incidents, support and change requests via our dedicated ticket portal, and centralize your communications on a single platform.

Customer & Business Support

Our other professional services

Manage, optimize and comply with all your transport, customs and global trade operations. Discover our solutions and services to meet your challenges.

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